Reference

How tkkabat Handles Your Personal Information

Your account data stays with us — not sold, not shared beyond what we need to run your wallet and account access.

Account data kept securelybKash, Nagad, Rocket payment data protectedYour right to access or deleteContact us to correct any detailApplies subject to local law

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HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We use SSL encryption on every page that handles account or payment data. Cookie settings can be adjusted from your browser — we explain each category below so you know what you are accepting and what you can turn off without affecting your account access.

Cookie Control

We use strictly necessary cookies to keep your session active and optional analytics cookies to see which lobby areas you visit most. You can decline analytics cookies without losing account access.

Payment Data Security

bKash, Nagad and Rocket transaction references are stored in encrypted form. We never store your mobile banking PIN or one-time passwords — those are handled entirely within your wallet app.

Data Retention Period

Active account data is held while your account is open. After closure, records are kept for the period required under the law of your eligible region, then permanently deleted from our systems.

Requesting Changes

To update, export or erase your personal data, contact support with your account number. We verify identity before acting on any request to prevent unauthorised changes to your records.

What Information We Hold and Why

tkkabat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — your name, contact number, and the payment method you link, whether that is bKash, Nagad or Rocket. We record transaction references tied to each wallet deposit or withdrawal so we can match

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your account history accurately. Device data — your browser type, IP address and session timestamps — is logged automatically each time you connect. We use this to detect unusual access patterns and keep your account safer. We do not collect payment PINs or wallet passwords. Those
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stay inside your bKash, Nagad or Rocket app and never pass through our system. Data tied to your account activity — game sessions, deposit events, support messages — is held for as long as your account remains active and for a period after closure as required
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by the jurisdiction your account falls under. If you are in Bangladesh, availability of the platform and the data rights that apply depend on your local law and eligible region. We do not share your personal data with third-party advertisers. Service partners who help us run
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payment processing or platform security access only the minimum data needed for that specific task, under contractual obligation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or close your account and have your records removed, our support team handles all privacy requests directly. Reach out through any of the channels below and state clearly what you need — we will confirm receipt and respond with next steps.

Common Questions About Your Privacy on tkkabat

These are the questions we hear most often about how your data works on this platform. If your question is not listed here, open a support ticket and we will respond with a specific answer.

We collect your name, contact number, and the payment method you register — bKash, Nagad or Rocket. We also log device and session data automatically when you connect to the platform.

No. Your mobile wallet PIN and one-time passwords stay inside your bKash or Nagad app. They are never transmitted to or stored on our platform at any point.

Yes. Contact us via live chat or email with your account number. We verify your identity first, then provide a summary of the data tied to your account within a reasonable timeframe.

Open a support ticket from the Help section of your account. State clearly that you want account closure and data deletion. We act on verified requests in line with applicable local law requirements.

No. We do not sell or share your data with advertisers. Service partners involved in payment processing or platform security access only the minimum data needed, under binding contractual obligation.

After account closure, records are kept for the retention period required under the law of your eligible region. Once that period ends, your data is permanently removed from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How tkkabat Handles Your Personal Information

Data Handling, Cookies and Account Security

How to Reach Us About Your Data

Common Questions About Your Privacy on tkkabat

01 What personal data does tkkabat collect when I open an account?

02 Does tkkabat store my bKash or Nagad PIN?

03 Can I request a copy of all the data you hold on my account?

04 How do I ask tkkabat to delete my account and personal data?

05 Does tkkabat share my data with third-party advertisers?

06 How long does tkkabat keep my data after I close my account?

Privacy Policy

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