Reference

What Governs Your Account on tkkabat

Access to tkkabat and the services connected to your account — including deposits via bKash, Nagad or Rocket — depends entirely on the laws that apply in your location and whether your region is listed as eligible.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet scopeData and cookie policyContact path for legal queries
tkkabat What Governs Your Account on tkkabat
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We collect only the data needed to operate your account and process your transactions. That means your contact details, wallet identifiers for bKash, Nagad or Rocket, and the activity log tied to your session. We do not sell this data to third parties. Cookies are used to keep your session active and to remember your lobby preferences — you can manage cookie settings from the account menu on any device. We retain your account data for as long as your account remains open, and for a period after closure as required by the applicable rules of our operating framework.

Data Collected We hold your registration details, wallet IDs for bKash, Nagad and Rocket, and your session and transaction history. Nothing beyond what your account operation requires.
Cookie Controls Session and preference cookies run by default. Head to account settings on mobile or desktop to adjust which categories are active — changes take effect immediately.
Account Security Login is secured by OTP verification to your registered mobile number. Any change to your linked wallet — bKash, Nagad or Rocket — triggers a secondary identity check before it is saved.
Requesting Changes Submit data access, correction or deletion requests via the legal email channel. We respond within the timeframe set by the applicable regional data rules.
LEGAL CONTACT PATHS

Reach Us on Any Legal or Account Question

If you have a question about how these terms affect your account, or you need to submit a formal request — such as a data access request or a dispute relating to a transaction — these are the channels we actively monitor. Each path is logged so your query has a reference number from the moment it arrives.

Email — Legal Queries Send account-specific legal questions or formal data requests to our dedicated legal address. Expect an acknowledgement with a reference number so you can track progress.
Live Chat — Account Support For questions about how a specific term applies to your bKash, Nagad or Rocket wallet activity, our account support team can clarify the relevant policy section in real time.
Help Centre — Policy Documents The full text of each policy — terms of use, privacy notice, cookie policy — sits in the Help Centre. You can download or save the current version at any time.

Common Legal and Policy Questions

These are the questions we hear most often about account eligibility, data rights and how our terms apply in practice. If your question is not here, the legal email channel is the right place to send it.

No. Eligibility depends on local law and your region's status on our list. You are responsible for confirming that access is lawful where you are before registering.

We hold your registration details, the wallet identifiers you linked — bKash, Nagad or Rocket — and your transaction and session history. You can request a full copy via the legal email channel.

Send a formal request through our legal email address. Include your registered account number. We process requests within the timeframe required by the applicable rules for your eligible region.

Yes. Disputes must be submitted through the formal review channel — not live chat alone. A logged dispute creates a reference number and is assessed against your documented account record.

We send notice of material changes to the contact address on your account. Keeping that address current ensures you receive updates. Continued use after notice constitutes acceptance.

Yes. Cookie preferences are tied to your account, not your device. Adjust them once in account settings and the choice carries across mobile and desktop sessions automatically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.